Returns & Exchanges

At Doki, we prioritize the freshness and safety of our products; while perishable food items cannot be returned, we offer full replacements or refunds for any items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Inspect Your Order

  Examine your package immediately upon arrival to ensure all food items are present and meet our quality standards.

• 2.
  Document Issues

  If you notice damage or receive the wrong item, take clear photos of the product and its original packaging as evidence.

• 3.
  Contact Support

  Email our team at [email protected] with your order number and the photos within 2 days of receiving your delivery.

• 4.
  Resolution Process

  Once approved, we will process a full refund to your original payment method or ship out a fresh replacement at no extra cost.