Frequently Asked Questions
Everything you need to know about our fresh flavors and delivery.
How do you ensure the freshness of your food products?
We work directly with local farmers and certified suppliers. All perishable items are stored in temperature-controlled environments and shipped in insulated packaging to ensure they arrive at your door at peak freshness.
Where do you ship to and how long does it take?
Currently, we ship nationwide. Standard delivery typically takes 2-3 business days, while express options are available for same-day or next-day arrival depending on your location.
Are there any preservatives in Doki products?
At Doki, we prioritize natural ingredients. The majority of our products are free from artificial preservatives; however, we recommend checking the specific ingredient list on the product page for detailed information.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns for health and safety reasons. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 24 hours for a full refund or replacement.
Do you offer options for specific dietary requirements?
Yes, we offer a wide range of gluten-free, vegan, and keto-friendly options. You can use our website filters to browse products that meet your specific dietary needs.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link. You can also view your order status in real-time by logging into your Doki account dashboard.